Articles by month: November 2022

At a recent visit to a local hospital, it was hard to not notice the signage in the elevators indicating that abusive or aggressive behavior would not be tolerated there. To me that seemed so obvious that I was befuddled that it had to be blatantly stated with a professionally created sign to visitors. Then I happened upon an article from Harvard Business Review (Frontline Work When Everyone Is Angry, 11/9/2022, Harvard Business Review https://bit.ly/3TBrDOx) that explained the signs I saw. Ahhh, okay – there is an issue I was unaware of in the world these days. People are being ‘pissy.’